1. Commission & fees
Chek Chek charges zero commission on your food sales. You keep 100% of the price you set for each menu item. Optional subscription plans unlock premium tools; subscription fees are billed separately and are non-refundable once the billing cycle starts.
2. Orders & fulfillment
You agree to accept and prepare orders during your published operating hours, and to mark order status accurately in the vendor dashboard. Estimated prep times shown to customers should reflect real kitchen capacity. Refusing orders repeatedly without updating availability may affect your placement.
3. Quality & food safety
All food must be prepared in a hygienic environment consistent with Ghana FDA and local health authority standards. You are responsible for ingredient freshness, correct packaging, allergen disclosure, and accurate menu descriptions. Chek Chek may request an updated food safety certificate at any time.
4. Pricing & menu accuracy
Prices, photos, and item descriptions on your storefront must match what customers receive. Promotional discounts must be honored at the displayed price. Hidden fees or inflated post-order charges are not permitted.
5. Compliance & conduct
Vendors must hold a valid business registration and operate legally. Fraudulent activity, fake reviews, duplicate accounts, or abuse of the platform's payout or promo systems will result in suspension and may be reported to authorities.
6. Liability
Chek Chek facilitates orders and delivery but is not the seller of food. You remain responsible for food quality, safety, and any direct customer claims arising from your products. Delivery is handled by vetted riders; loss or damage in transit is resolved via our dispute process.
7. Account & termination
Either party may end this agreement at any time by deactivating the vendor account. Upon termination, outstanding payouts are settled per the billing schedule, and active subscriptions run until the end of their paid cycle.